The Importance of Calling 311

Austin’s 311 service is more than the non-emergency equivalent to 911. It’s also a convenient, single point of contact for all City of Austin departments. If you have questions, complaints, or compliments (yes, those too!) about City of Austin services, call 311.

All 311 service requests are logged into a database and tracked. Over the years, this database, which is named Socrata, has become a treasure trove of data which is mined by City administrators when budgeting, looking for patterns … Read More


North Shoal Creek is in the Baker Section of Austin Police Department’s Region 1, which includes Central, West and North Austin along with Downtown. Baker Section’s next Commander’s Forum is July 27th, 6:30 – 8:00pm at Cornerstone Church, 1101 Reinli St. (between I-35 and Cameron Rd).

Plan now to be there–it’s worth your time to attend. It’s an opportunity to ask your questions about crime and safety in our neighborhood and to meet our area’s APD District Representative, Darrell Grayson.… Read More


The Austin Police Department Region 2 Commander’s Forum is scheduled for:
When: Tuesday, November 27, 2012 – 7:00-8:30 p.m.
Where: Parmer Woods, 12429 Scofield Farms Dr (at Parmer Lane East of Metric).
Guest speaker will be from Animal Control.

Our District Representative for Adam 1 Sector is Officer Cythia Roberson.

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A resident of our neighborhood has been reported as diagnosed with the West Nile Virus.
The Texas Department of State Health Services website
states that ‘our best defense is to practice these habits, known as the “Four Ds”:

1.Use insect repellent containing DEET, picaridin or oil of lemon eucalyptus.
2.Dress in long sleeves and long pants when you are outside.
3.Stay indoors at dusk and dawn, when mosquitoes are most active.
4.Drain standing water where mosquitoes breed. Common breeding sites … Read More

Neighborhood Resident Helps Bring Down Burglary Ring

A big neighborhood “thank you” to local neighbor Catherine, who provided police with information critical to bringing down a burglary ring.

KVUE reports:

“I saw a strange vehicle, and I knew it didn’t belong in the neighborhood,” said Catherine.
It was a pickup truck oddly parked on the street.
“My intuition just told me something is out of order here,” she said.
The driver told her he was waiting to hear back from a friend.
“I didn’t verbalize to him

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Region 2 Commander’s Forum, Feb. 7

Date: Tue., Feb. 7, 2011
Time: 7 – 8:30PM
Location: Parmer Woods, 12429 Scofield Farms Dr. (map)

The Austin Police Department invites citizens to the Region 2 (Northeast & Northwest) Commander’s Forum tonight.

During the forum, APD will recognize a citizen that assisted in helping catch burglary suspects who were burglarizing homes in her neighborhood. Additionally, the Pioneer Crossing – West Neighborhood Association will be recognized for the success of their neighborhood watch program.

Municipal Court Supervisor Rebecca … Read More

APD Commander’s Forum, October 11

Austin Police Department logoDate: Tuesday, October 11, 2011
Time: 7 pm
Location: 12429 Scofield Farms Dr., Parmer Woods Facility (map)

The Austin Police Department conducts quarterly Commander’s Forum meetings in each APD district to share and discuss issues and concerns with residents and business owners, to improve the quality of life in that district.

There will be a guest speaker from 311. The forum will be followed by part three of the Neighborhood Watch “Train the Trainer” series.… Read More

DPS Warning on Door-to-Door Alarm Sales

The Texas Department of Public Safety has issued a warning about aggressive door-to-door alarm sales.

The Texas Department of Public Safety is urging Texas residents to make sure that any alarm salesperson, company or alarm installer that they hire is licensed by the DPS Regulatory Services

Historically, some alarm salespersons have aggressively marketed their services to residents in municipalities—primarily going door to door in neighborhoods. DPS is working with the alarm industry trade associations to provide information to citizens

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APD Neighborhood Watch “Train the Trainer”, May 10

Austin Police Department logoDate: Tuesday, May 10, 2011
Time: 7 – 8:30 pm
Location: Parmer Woods, 12429 Scofield Farms Drive (map)

Attend the Austin Police Department Region 2 “Train the Trainer” series to learn more about setting up a local neighborhood watch program.

The series consists of three monthly sessions, the second Tuesday of the month:

  • Tuesday, May 10 — Introduction to Neighborhood Watch
  • Tuesday, June 14 — Physical Security
  • Tuesday, July 12 — “James the Burglar” Video and Region 2
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